Chatavise

Chats 4

• My Chats page is showing up empty! How do I get my chats back?
• Why are some of my customers not receiving the images I'm sending to them through Chatavise?
• I sent a text to a customer a while ago and the text is still showing as queued. What's going on?
• How can a customer resubscribe to receive text messages after they unsubscribed by texting 'STOP'?

Reviews 2

• Why are my technicians sometimes not automatically assigned to reviews?
• How to Request Removal of a Google Review

Competitor Tracking 2

• I'm having trouble adding a specific competitor. Why am I unable to add them?
• Why are some days on the competitor tracking chart showing up as having earned negative reviews?

Rewards 1

• I've set up points and groups. Why aren't some of my technicians receiving points yet?

Vehicle Tracking 1

• Why are my vehicles not being tracked in real time?

Users 3

• Chatavise is telling me my image is too large to upload as a profile picture. How do I resize an image for a profile picture?
• I am unable to add a new user to Chatavise. What do I do?
• One of my team members forgot their password, what do I do?

Setup 2

• Why am I unable to access certain pages of Chatavise?
• Why are after-hours responses being sent out even though we're open?

Referrals 1

• Why am I unable to access the Referrals page? How do I get to the Referrals page?