Overview

Version 2025.9.0 focuses on usability and compliance across the app, plus refinements to Reviews and Surveys. You’ll see clearer navigation, safer message-length limits, faster tagging and segmentation, and new survey-to-workflow connections.



Platform-Wide Updates

  • Message length safeguard (all text areas): Hard limit set to 1,600 characters. Messages over 1,600 are rejected by carriers; this guard helps you stay compliant before sending.

  • Navigation refresh:

    • Reviews and Surveys now appear as separate suites.

    • CRM moved alongside core products.

    • Setup items (Automations, CRM settings, etc.) grouped toward the end for clarity.

  • Contacts: When adding a single contact, you can now apply tags immediately (better downstream segmentation).

Reviews Suite

  • Automation tab (new location):

    • Houses reply templates (for consistent responses).

    • Auto-Reply Management toggle per location—let Chatavise reply on your behalf using your templates.

  • Website Widgets: Formerly “Snapshot,” renamed for clarity.

  • Competitor Tracking: Formerly “Radar,” now under Reviews. Track your location(s) and competitors on Google to compare review velocity and totals.

Surveys Suite

Visual refresh and several functional upgrades:

Questions

  • Auto-tag responses: Assign tags based on the selected answer (e.g., “False” → needs_followup). Perfect for segmentation and targeted campaigns.

Design & Branding

  • Live design preview for faster iteration.

  • Survey avatar support.

  • Background color controls (including dark mode).

Sharing & Workflows

  • Share Links: Create public links for anonymous submissions (email, social, etc.).

  • Workflows using this survey: See which workflows include the survey; click through to adjust actions or triggers.

Responses & Ranking

  • Needs Attention: Action menu relocated for clarity.

  • All Responses: Clearer label for the full response list.

  • Ranking: Consolidated into one tab with Locations and Team subviews.

Compliance & Growth

  • Marketing SMS opt-in from surveys: Add an opt-in checkbox so respondents can subscribe to your marketing texts directly from a survey (similar to review invites).

Tips & Notes

  • If your UI still shows an older version, open Help → What’s New and use the refresh to fetch 2025.9.0.

  • As always, you can access Help → Contact Us to search articles or submit a ticket to our team.