Version 2025.12.0 introduces one of the most important updates to Chatavise to date. This release focuses on visibility, automation insights, and continued improvements across the Reviews experience—helping you better understand how Chatavise is working for your business.

Below is a breakdown of what’s new and how each update benefits your team.



New Overview Page

Chatavise now includes a dedicated Overview page, giving you high-level insights into how your account is performing and how much work is being automated on your behalf.

This dashboard is designed around a single goal: maximizing automation so your team can focus on higher-value work.

Key Metrics on the Overview Page

  • Automated Messages Sent
    Shows how many messages were sent automatically by Chatavise, highlighting how much manual effort is being removed from your workflow.

  • Estimated Time Saved

    • Automated messages are estimated to save 60 seconds each

    • Automated tasks like tagging, assigning contacts, or creating reminders save 10 seconds each

  • Estimated Labor Savings
    Time savings are converted into estimated labor cost savings using a conservative $14/hour baseline wage.

  • New SMS Subscribers
    Tracks new opt-ins for marketing SMS.

  • Reviews Gained
    Displays how many reviews were posted in the last 30 days (requires Google or Facebook reviews to be connected).

  • Surveys Sent & Completed
    Shows survey activity and completion performance.

Automation Coverage Score

A new Automation Coverage Score measures how much of your communication and operational activity is being handled by Chatavise.

  • Target score: 90% or higher

  • Ideal score: Close to 100%

The goal is for Chatavise to initiate most communications automatically, leaving your team to focus only on conversations that require a personal response.

AI-Powered Account Insights (Kelli)

The Overview page includes AI-generated insights from Kelli, Chatavise’s AI assistant.

Kelli analyzes your last 30 days of activity to:

  • Highlight automation wins

  • Identify opportunities to automate more

  • Provide encouragement when your score is strong

  • Recommend next steps if automation coverage is low

Launch Progress Wizard

The Overview page also includes a Launch Progress Wizard, which helps guide you through unfinished setup steps across Chatavise.

Each step includes:

  • Clear progress indicators

  • Links to relevant setup videos

  • Guidance for activating features like surveys, reviews, and automations

This is especially helpful for teams who haven’t fully explored certain suites yet.

Automation Menu Relocation

The Automations menu has been moved under CRM.

You can now access:

  • Workflows

  • Playbooks

  • Business platform integrations

from CRM → Automations.

This change helps group related functionality in a more intuitive way.

Improved Review Detail View

The Reviews experience continues to evolve with a refreshed Review Detail View.

What’s Improved

  • Cleaner, more spacious layout

  • Easier access to:

    • Review history

    • Tags

    • Internal notes

    • User mentions

  • Improved status indicators

  • Better readability and usability overall

You can now:

  • Tag reviews

  • Add internal notes

  • Mention teammates using @ to notify them by email

  • View historical versions of updated reviews

Yelp Review Integration Now Available

Yelp is now officially supported as a review source in Chatavise.

With Yelp connected, you can:

  • Sync Yelp reviews into Chatavise

  • Attribute reviews to locations and team members

  • View Yelp reviews alongside other platforms

Direct replies to Yelp reviews are not supported (per Yelp’s rules), but deep links to the original review are available.

Coming soon: Better Business Bureau integration.

If you’d like to request additional review platforms, use the Help button to submit a request.

Version Refresh Tip

If you accessed this release from an email but still see an older version number:

  • Click the Help button

  • Use the refresh option to hard reload the app and clear cached assets

Thank You for Your Feedback

This is Chatavise’s first full Overview page, and it will continue to grow and improve. Your feedback directly shapes future updates, so please don’t hesitate to share thoughts or suggestions.

If you have questions:

  • Click Help in the app

  • Browse related articles

  • Contact the Chatavise support team directly

Welcome to Chatavise 2025.12.0.